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Privacy Policy

Effective Date: 01/25/2025

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This Privacy Policy describes how Be Defined Training & Companion Care LLC. dba Divine CPR Plus ("we," "us," or "our") collects, uses, discloses, and protects personal information obtained from customers and website visitors. This policy is designed to comply with applicable CTIA (Cellular Telecommunications Industry Association) guidelines for SMS/MMS messaging programs and relevant Ohio privacy and consumer protection laws.

By using our website, services, or opting into our SMS messaging program, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

a. Contact Information

  • Full name

  • Mobile phone number

  • Email address

  • Mailing and/or service address

b. Account and Service Information

  • Appointment details

  • Service history

  • Customer preferences

  • Communications with us (including SMS, email, or phone calls)

c. Billing and Payment Information

  • Payment method type (e.g., credit/debit card)

  • Billing address

Note: Payment information is processed securely through third-party payment processors. We do not store full credit card numbers on our servers.

d. Website and Technical Information

  • IP address

  • Browser type

  • Device information

  • Pages visited and interaction data (via cookies or similar technologies)

e. SMS Program Information (CTIA Compliance)

  • Mobile phone number

  • Opt-in and opt-out records

  • Message interaction data (delivery confirmations, timestamps)

2. How We Collect Information

We collect personal information through the following methods:

  • Online forms on our website

  • SMS opt-in forms or keyword-based opt-ins

  • Email communications

  • Phone calls or text messages

  • In-person interactions at point of sale or service location

  • Service contracts or agreements

  • Cookies and tracking technologies on our website

3. How We Use Your Information

We use collected information for legitimate business purposes, including:

  • Providing and delivering our services

  • Scheduling, confirming, and managing appointments

  • Communicating with customers regarding services, updates, or support

  • Sending transactional and informational SMS messages

  • Processing payments and billing

  • Improving our website, services, and customer experience

  • Complying with legal and regulatory obligations

SMS Messaging Use

If you opt into our SMS program, your mobile number will be used only for:

  • Appointment reminders

  • Service updates

  • Customer support communications

  • Important business-related notifications

Message frequency varies. Message and data rates may apply.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share information only in the following circumstances:

a. Service Providers

With trusted third-party vendors who assist us in operating our business, such as:

  • SMS and communications platforms

  • Payment processors

  • IT and website hosting providers

These providers are contractually obligated to protect your information and use it solely for the services they provide to us.

b. Legal Requirements

We may disclose information when required to:

  • Comply with applicable laws or regulations

  • Respond to lawful requests from government authorities

  • Enforce our agreements or protect our rights and safety

5. CTIA-Specific Privacy Disclosures

In accordance with CTIA guidelines and carrier requirements:

In accordance with CTIA guidelines:

  • Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

  • All SMS consent data is maintained securely and used only for the intended messaging program.

  • Consumers may opt out of SMS messages at any time by replying STOP.

  • For help, reply HELP or contact us directly.

6. TCPA & SMS Messaging Compliance (Terms & Conditions Summary)

Our SMS messaging program complies with the Telephone Consumer Protection Act (TCPA) and applicable federal and state regulations.

By providing your mobile phone number and opting into our SMS program, you consent to receive non-marketing, transactional, and customer support text messages from Be Defined Training & Companion Care LLC. dba Divine CPR Plus, including:

  • Appointment reminders

  • Service confirmations or changes

  • Two-way customer support communications

Key TCPA Disclosures

  • Message frequency varies based on customer interaction

  • Message and data rates may apply

  • Consent to receive SMS messages is not a condition of purchase

  • You may opt out at any time by replying STOP

  • For assistance, reply HELP or contact us directly

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. While no system is completely secure, we strive to use commercially acceptable means to protect your data.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

9. Your Privacy Rights (Ohio Residents)

Ohio law provides consumers with protections against unfair or deceptive practices. While Ohio does not currently have a comprehensive consumer privacy statute like some other states, we respect your rights to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of information, subject to legal and business requirements

Requests may be submitted using the contact information below.

10. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance website functionality, analyze usage, and improve our services. You may control cookie preferences through your browser settings.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Be Defined Training & Companion Care LLC dba Divine CPR Plus
Email: divinecprplus@gmail.com
Phone: 513-400-3793
Address: 1701 Mills Ave. Norwood, OH 45212

14. SMS Opt-In Language (Carrier-Approved)

The following opt-in language is designed to meet CTIA, TCPA, and mobile carrier audit requirements and should be displayed wherever SMS consent is collected:

Web Form / Digital Opt-In

By providing your mobile number and submitting this form, you agree to receive transactional SMS messages from Be Defined Training & Companion Care LLC dba Divine CPR Plus regarding appointment reminders and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase. See our Privacy Policy.

Verbal / In-Person Opt-In

Customer agrees to receive appointment reminders and customer support text messages from Be Defined Training & Companion Care LLC dba Divine CPR Plus. Message frequency varies. Message and data rates may apply. Reply STOP to opt out.

Keyword-Based SMS Opt-In (if applicable)

Text DivineCPR to 513-400-3793 to receive appointment reminders and customer support messages from Be Defined Training & Companion Care LLC dba Divine CPR Plus. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.

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